QUESTIONS? WE HAVE THE ANSWERS

Here we have collected answers to the most common questions about ordering, delivery, returns and our products. Can't find what you're looking for? Contact us - we'll respond within one business day.

Send us an email at hei@kulkid.no or use the contact form at " Contact us ". Please include your order number and pictures if it concerns a damaged or incorrect item. We will respond within one business day on weekdays.

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ORDERING, SHIPPING, RETURNS and WARRANTY

Climbing & Playing

Normal delivery approximately 3–7 business days from dispatch

Clothing and smaller products

  • Produced to order to avoid overproduction and waste.

  • Production: normally 1–2 business days.

  • Shipping within Europe: usually 2–5 business days after the package is shipped.

  • You will receive a tracking link by email when the package is on its way.

We have FREE SHIPPING on all climbing and play items.

On clothing we have free shipping on everything over 110 EUR
Shipping is calculated automatically at checkout.

We mainly ship with DHL.

At KUL KID you always have a 14-day right of withdrawal from the day you receive the package, in accordance with EU law.
In addition, we offer an extended 30-day return policy on most items.

In order for us to approve a return within 30 days, you must:

  • the item must be unused and undamaged

  • the original packaging is intact

  • return shipping is paid by you as the customer

You can return the product, but the return shipping cost will be deducted from the refund if you use a return solution through us.

Have you received a defective product?
We will always offer compensation or a partial refund. If you wish to return the product in full, we will provide you with a return label or guide you through the return process.

Here's how to do it:

  1. Send us an email at kontakt@kulkid.no with your order number and what you would like to return or exchange.

  1. We will provide you with guidance and the correct return address.

  1. Once we have received and inspected the item, we will refund the amount to the same payment method you used for purchase.

As a customer at KUL KID, you have the rights that follow from the Consumer Purchase Act (right to complain about defects and defects).

In addition, we have a product warranty on all our products.

  • The right of complaint covers defects and deficiencies that are not due to normal wear and tear or improper use, and applies to manufacturing defects and hidden weaknesses in materials and construction.
  • The product warranty covers manufacturing defects and hidden weaknesses within a given period.

The length of the warranty may vary between product groups. Please see the details on each product page, or contact us if you are unsure.

  • Normal wear and tear, incorrect assembly, irresponsible storage or use that is not in accordance with the instructions are not covered.

Yes! You will receive a receipt by email immediately after ordering, and tracking information as soon as the package is shipped from our warehouse or production partner.

Yes, you can pay safely with:

  • Bank card (Visa / Mastercard)
  • Klarna
  • Vips
  • PayPal
  • Google Pay
  • Apple Pay

All payments are made over a secure, encrypted connection .

We do not receive any information about your credit/debit card.

Yes!
We offer free shipping on all climbing and play items worldwide. On average, delivery takes 2 to 7 business days.

Clothing is calculated at checkout.

Add the items you want to purchase to your shopping cart by clicking the "Add to Cart" button. You will then find a checkout page at the top right of the page. Go to checkout, select your payment option, and fill in your details. Select your desired shipping and payment method for your order.

1. Add the items you want to purchase to your shopping cart.

2. Enter the discount code in the field provided.

Note: Some products and discount codes cannot be combined. Please contact us if you have any problems with a discount code and we can help you.

KUL KID

We are a Norwegian family business with a passion for active children and smart play. As parents ourselves, we know that the living room quickly turns into a playground. That’s why we create safe spaces where children can explore, develop, and master new skills while still looking beautiful enough to blend naturally into your home.

The Montessori philosophy is about children being competent and driven by an inner urge to learn for themselves – summed up by “Help me do it myself.” Our products support this by giving children safe challenges they can master at their own pace, without the need for an adult to help. It builds self-confidence, motor skills and concentration in a natural way.

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Our products are designed to create this safe "yes place" in the home. A place where children can explore their physical limits, experience the joy of mastery, and find an outlet for their energy, completely in line with the Montessori idea.

Vi velger bevisst leverandører fra Europa som produserer i tre og naturlige materialer. Kortere transportveier, ingen plast der det ikke trengs, og produkter som er bygget for å vare i årevis. Vi tror det beste for miljøet er å kjøpe færre ting, men bedre ting. Lekeutstyret vi tilbyr er laget for å følge barnet gjennom hele barndommen, og tåle det.

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